Refund Policy

At Neevah Fashions, customer satisfaction is important to us. This Refund Policy explains when and how refunds are processed for purchases made on our website.

1. Refund Eligibility

Refunds are applicable only in the following cases:

Product received is damaged, defective, or wrong
Return request is approved after verification
The product is returned in unused, unwashed condition with original tags and packaging

Refund requests must be raised within 48 hours of delivery.

2. Non-Refundable Items

Refunds will not be provided for:

Sale or discounted products
Customized or made-to-order items
Innerwear, accessories, or hygiene-sensitive products
Products damaged due to misuse or improper handling

3. Refund Process

Contact us within 48 hours with:
- Order ID
- Photos or video showing the issue
Our team will review and approve/reject the request
Once approved and the product is received and inspected, the refund will be initiated

4. Refund Timeline

Refunds are processed within 7–10 business days after inspection
The credited amount may take additional time depending on your bank or payment provider

5. Mode of Refund

Prepaid orders: Refunds will be credited to the original payment method
Cash on Delivery (if applicable): Refunds will be processed via bank transfer or store credit

6. Shipping Charges

Shipping charges are non-refundable
Return shipping will be covered by us only in cases of damaged or incorrect products

7. Order Cancellation Refunds

Orders cancelled before dispatch are eligible for a full refund
Once shipped, cancellation and refund are not possible

8. International Orders

Refunds are not available for international orders
Customs duties, taxes, and shipping charges are non-refundable

9. Final Decision

Neevah Fashions reserves the right to accept or reject refund requests after reviewing the product condition and issue.

10. Contact Us

For refund-related queries, please contact:

Neevah Fashions
📧 Email: neevahfashions@gmail.com
📞 Phone/WhatsApp: +91 8826096777
🌐 Website: https://neevahfashions.com/

Refund policy