Return Policy

Return & Refund Policy

At Neevah Fashions, we strive to provide high-quality products and a great shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect
The item must be unused, unwashed, and in original condition
Original tags, packaging, and invoice must be intact
Return request must be raised within 48 hours of delivery

⚠️ No returns or exchanges will be accepted for:

Sale or discounted items
Customized or made-to-order products
Innerwear, accessories, or items marked as non-returnable

2. How to Request a Return

To initiate a return, please contact us within 48 hours of receiving the product with:

Order ID
Clear images or video of the issue
Reason for return

📧 Email: neevahfashions@gmail.com
📞 Phone/WhatsApp: +91 8826096777

Once approved, our team will guide you through the return process.

3. Return Shipping

For damaged or incorrect products, return shipping will be arranged or reimbursed by us
For all other approved returns, shipping costs will be borne by the customer
Products sent without prior approval will not be accepted

4. Refund Policy

Refunds will be processed after inspection of the returned item
Approved refunds will be credited within 7–10 business days
Refunds will be made to the original payment method

For Cash on Delivery (if applicable) orders, refunds will be processed via bank transfer or store credit.

5. Exchange Policy

Exchanges are subject to product availability
If the requested item is unavailable, a refund or store credit will be issued

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order or before dispatch
Once shipped, cancellation is not possible

7. International Orders

We currently do not accept returns or exchanges on international orders
Customs duties and shipping charges are non-refundable

8. Damaged Packages

If you receive a damaged package, please:

Do not accept the delivery, or
Record an unboxing video and contact us immediately

Failure to do so may result in the return request being rejected.

9. Contact Us

For any return or refund-related queries, reach out to us:

Neevah Fashions
📧 Email: neevahfashions@gmail.com
📞 Phone: +91 8826096777
🌐 Website: https://neevahfashions.com/